Question 1

How long does shipping take?

Accepted Answer

We offer free shipping across Kosovo and Albania. Most orders arrive within 3-7 business days. You'll receive tracking information as soon as your mattress ships.

Question 2

What if I don't like my mattress?

Accepted Answer

We offer a 100-night sleep trial. If you're not completely satisfied, contact us and we'll arrange a free pickup and full refund. It's that simple, no questions asked.

Question 3

How long does it take to expand?

Accepted Answer

Your Casa Bali mattress will expand to 90% of its full size within 4-6 hours. We recommend waiting 24 hours before sleeping on it for optimal comfort, though it's safe to use immediately.

Question 4

Is Casa Bali good for back pain?

Accepted Answer

Yes. Our mattress is designed with targeted pressure relief and spinal alignment in mind. Many customers report significant improvement in back pain after switching to Casa Bali.

Question 5

What sizes are available?

Accepted Answer

Casa Bali is available in Twin, Twin XL, Full, Queen, King, and California King sizes. All sizes come with the same premium materials and features.

Question 6

Do you offer financing?

Accepted Answer

Yes. We offer flexible financing options for qualified customers. You can apply at checkout.

Question 7

How do I clean my mattress?

Accepted Answer

Spot clean any stains with mild detergent and water. We also recommend using a mattress protector to keep your Casa Bali fresh. The cover is not removable.

Question 8

What's included in the warranty?

Accepted Answer

Our 15-year warranty covers defects in materials and workmanship, including sagging greater than 1.5 inches, broken zippers, and foam deterioration. Normal wear and tear is not covered.

Frequently AskedQuestions